Shipping & Delivery

We offer FREE Standard Shipping worldwide for all orders over £50. Orders under £50 will incur a £5.99 charge.

We aim to dispatch in-stock items on the same business day, but please allow 1-4 business days for order processing. Shipping times mentioned do not include processing time. Delays may occur during busy seasons or holidays. All delivery duration are estimates only.

USA
5-8 business days

United Kingdom
3-7 business days

Asia (Singapore, Hong Kong, Japan, Taiwan)
3–7 business days

Australia
4-7 business days

Canada
4-7 business days

Europe
5-7 business days

Rest of the world
5-25 business days

Shipping Options
Standard Shipping: 4-10 business days, £5.99 (Free on orders over £50)
Express Shipping: 3-7 business days, £10-25 (Free on orders over £200)

Customs and remote locations may cause delays. Shipping is unavailable to Gibraltar, Mainland China, India, or Russia.

Order Processing Times
In-stock items: 1-4 business days
Pre-orders/custom items: 7-14 business days

Delays may occur during busy seasons or holidays.

Order Status Check
Tracking info will be emailed after dispatch. Updates may take 1-2 business days. For local tracking, use your tracking number with postal services like Royal Mail, USPS, Canada Post, or Australia Post. Track here: Order Status.

Shipping Origin
Most orders ship from our warehouse in Guangdong. UK and European orders may ship from London.

Lost Packages or Stolen Items
If you suspect a lost package during transit, contact us here. We will work with our courier partner to see if the issue can be rectified quickly, and in some instances we may ask you to contact the local delivery company directly. If the package is indeed lost during transit, we will resend the package at no extra cost.

Lemon Straps do not provide insurance coverage for lost or stolen items post-delivery. Nevertheless, if you are able to provide proof or police report that your item is indeed stolen, we may issue you a one-time free replacement package on a discretionary basis. 

Cannot Locate Delivered Package
Please check your mailbox, your household surroundings, and with your neighbours to see if the package is left with them. In rare cases, package may show as 'delivered' but could take additional 24 hours. Contact us here to reconfirm the shipment status. You may be asked to contact the local courier company for investigation and necessary arrangement.

We shall not be responsible for any stolen or repeated lost items once the packages are declared “delivered” by the courier service, and redelivery will not be arranged once your package has been marked "delivered". Nevertheless, if you are able to provide proof or police report that your item is indeed stolen, we may issue you a one-time free replacement package on a discretionary basis. 

Customs Clearance
Customs clearance varies by country. In some locations, such as Taiwan, identity verification may be required. You are responsible for providing necessary information to customs.

Import Taxes, VAT, or Duties
Taxes and duties vary by region. Below are for reference only. Please visit local customs for most updated information.

Australia: No duty for orders under 1000 AUD.
Canada: Duties and 5% GST apply.
EU: Taxes included in the price.
Singapore: Orders above 400 SGD subject to 7% GST.
UK: VAT included in orders under £135.
USA: No duty for orders under 800 USD.

Unclaimed Packages
Ensure accurate recipient information. Failed deliveries due to incorrect info or customs refusal due to missing recipient details will not be reissued. Package may be destroyed by courier partner, and refund will not be arranged.

Need More Help?
Read our 100% Satisfaction Guarantee and 12-Month Warranty, or contact us.