Shipping & Delivery

FREE Shipping
On orders over £50 (£4.99 for orders under £50).

Delivery Times
USA: 5-7 business days
UK, Australia, Singapore: 3-7 business days
Canada: 4-7 business days
EU: 5-7 business days
Other Regions: 5-12 business days

Orders typically ship within 1-4 business days.

Shipping Options
Standard Shipping: 4-10 business days, £4.99 (Free on orders over £50)
Express Shipping: 3-7 business days, £10-25 (Free on orders over £200)

Customs and remote locations may cause delays. Shipping is unavailable to Gibraltar, Mainland China, India, or Russia.

Order Dispatch Times
In-stock items: 1-4 business days
Pre-orders/custom items: 7-14 business days

Delays may occur during holidays.

Order Status Check
Tracking info will be emailed after dispatch. Updates may take 1-2 business days. For local tracking, use your tracking number with postal services like Royal Mail, USPS, Canada Post, or Australia Post. Track here: Order Status.

Shipping Origin
Most orders ship from our warehouse in Guangdong. UK and European orders may ship from London.

Lost Packages
If you suspect a lost package, contact us here. We'll work with couriers to resolve the issue and may resend the package at no extra cost. However, we aren't liable once a package is marked "delivered."

Customs Clearance
Customs clearance varies by country. In some locations, such as Taiwan, identity verification may be required. You are responsible for providing necessary information to customs.

Import Taxes, VAT, or Duties
Taxes and duties vary by region.
Australia: No duty for orders under 1000 AUD.
Canada: Duties and 5% GST apply.
EU: Taxes included in the price.
Singapore: Orders above 400 SGD subject to 7% GST.
UK: VAT included in orders under £135.
USA: No duty for orders under 800 USD.

Unclaimed Packages
Ensure accurate recipient information. Failed deliveries due to incorrect info or customs refusal will not be reissued. If returned, a refund minus shipping and admin fees will be processed.

Need More Help?
Read our 100% Satisfaction Guarantee and 12-Month Warranty, or contact us.