Product Warranty
How does the free product warranty work?
We offer a 12-month warranty on products purchased after 12 Nov 2023; items bought before this date have a 6-month warranty. You can receive one replacement per item within the warranty period. To claim, email images or videos showing the issue to service@lemonstraps.com, including your order email or details. If verified, we’ll arrange a free one-time replacement. If the product is discontinued, we’ll provide a similar item. If not verified, you’ll need to return the item at your expense.
What does the warranty cover?
The warranty covers product breakages, such as phone case damage or watch strap clasp breakage, within 12 months of purchase. It does not cover normal wear and tear, scratches or crushing that cause the color coating to peel off, natural color fading in leather or steel products, damage to devices used with our products, or lost and stolen items.
Can I get a refund or different product under the warranty?
We only offer the same product as a replacement unless discontinued. Refunds are not available after the 30-day return window.
Can I claim the warranty for a gift?
Only the original buyer can claim the warranty. If you received the product as a gift, provide your friend's name and order number. We’ll ship only to the original address unless instructed otherwise.
Still have questions?
Feel free to reach out to us here!