100% Satisfaction Guarantee
1. Does Lemon Straps guarantees its products?
Yes, we do! We are committed to deliver the best watch bands to you, though mistakes happen once in a while. If you do discover issues with the items received, or that we've sent you a wrong product, please take a picture/video of the problem and email it to us within 14 days of receiving the package (according to the delivery date on the tracking record, if applicable). We may be able to replace it with a new piece without having you to return the original one.
You can contact us via our Customer Support mailbox (firstname.lastname@example.org). Please use the same email address, or provide us with your order details so that we can track the record.
2. What do you consider a product defect?
If the product has a manufacturing defect, say the connectors or clasps are loose, or that we send you the wrong item, we will replace the items for free. However, items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
Please note that, the inner side of our watch clasps would not be colour-coated or electroplated. Since our watchstraps are electroplated while being hanged, minor markings in between the chains will also be unavoidable. Such would be unnoticeable when you wear our products, and we do not consider them as product defect.
3. Do you offer any warranty for your products?
Yes, we offer 6-month product warranty for all our products, under which if you send your product back to our designated London address, we can arrange a one time free replacement for you. If you're unable to send the watchstrap back, we may also be able to provide alternative solutions to help fix your item. Learn more about our 6-Month Product Warranty.
4. I've changed my mind. Can I return my product for a refund or exchange?
Yes, we offer 30-Day Money-back Guarantee for all non-personalized products. You can send the item to our designated address in the United Kingdom for a full refund or exchange. Please contact us via our Customer Support mailbox (email@example.com) within 30 days of receiving the package.
Please note we do not offer return shipping labels, and you will be responsible for all the fees involved for sending the items back to us. The returning packages remain the responsibility of the customer until they are received at designated address in the United Kingdom. Refund will only be processed after we have received the product.
Still have questions?
Read more about our Refund Policy.
Learn more about our Delivery Guarantee and 6-Month Product Warranty, or speak to us directly.