100% Satisfaction Guarantee
What does "100% Satisfaction Guarantee" mean?
We want you to be completely happy with your order, and we offer the following key policies:
30-Day No-Questions-Asked Return/Exchange
Return or exchange non-personalized products within 30 days. You’re responsible for return shipping costs, and refunds are processed within 5 business days of receipt.
12-Month Breakage Warranty
All watch bands, cases and accessories bought at our online shop come with a 12-month warranty (6 months for purchases prior to 2023). To claim, send a clear photo or video of the issue to service@lemonstraps.com for a one-time replacement. Exclusions include scratches, tarnish for non-waterproof items, wear and tear. Damages to electronic devices is not covered.
Shipping Guarantee
If your package is lost or shows no tracking update for 10 days*, we’ll send you a new one at no cost.
*Exceptions may apply for remote areas.
What if there's a manufacturing defect?
We offer a 14-day guarantee for defects. Submit a photo or video for exchange/return requests. Minor markings and color variations are normal and not considered defects.
Still have questions?
Read more about our Delivery Guarantee and 12-Month Product Warranty. If you have any questions, feel free to reach out to us here!