Shipping Policy

Do you ship globally?
Yes we do! We offer free international shipping for orders over £40 to most destinations, and express shipping option for those who'd like to receive the package sooner.

*Shipping to Russia and Mainland China is currently unavailable. We are also unable to deliver to remote districts with no postal service coverage.

How long does delivery take?
1. Standard Shipping (free for orders over £40)
Most of our orders are delivered to our customers within 5-12 business days following dispatch of orders.

Estimated delivery time for each region (based on records in the last month):

Country
(In alphabetical order)

Estimated Delivery Time
(Business Days)

Australia

7-15

Austria

9-15

Canada

7-15

Denmark

12-15

France

8-15

Hong Kong

4-8

Japan

6-10

Malaysia

5-9

Netherlands

7-15

Norway

7-12

Singapore

5-9

Sweden

9-15

United Kingdom

4-8

United States of America

7-12

Rest of the world

8-25

 

2. Express Delivery
It generally takes 3 to 8 days for the parcel to be delivered after dispatch. The shipping will be handled by FedEx or DHL (depends on country).

*Express delivery is not available for Hong Kong and United Kingdom given its delivery time is longer than standard delivery.
*Express delivery is temporarily unavailable for the following countries: France, Italy, Japan, Korea, and Switzerland.

The above shipping time (for both standard and express delivery) is just an estimate and is not guaranteed. Please note additional time is needed for deliveries to remote locations. Furthermore, customs may take some processing time to clear the package, and cause unavoidable delay. Please also allow extra delivery time during busy periods or holidays.

How much is the shipping cost?
We provide free standard shipping globally for orders over £40. For orders less than £40, the standard shipping is £8.

The express shipping is £29 and will be handled by FedEx or DHL.

When will my product be dispatched?
In-stock products will be processed and dispatched after payment has been confirmed, which will take approximately 2 to 5 working days. Orders containing pre-order or personalized products will be processed and dispatched in 7 to 20 working days.

Please allow extra processing time during busy periods or holidays. Orders placed during the following holidays will only be processed after the holiday periods.

2022 Holidays:
31 Jan - 7 Feb, 30 Apr - 4 May, 1-10 Oct, 24-26 Dec

Where will be my orders be shipped from?
Most orders will be shipped from our third party warehouse in Dongguan, China. Occasionally, we process orders from our UK offices.

How can I check my order status?
The order information or tracking number will be sent to you via email. The tracking information of the packages may take 3-5 days to be available, as carrier's record is usually updated around 1-2 business days after the order is shipped. You can also send us questions at our Customer Support mailbox (service@lemonstraps.com), and our team will help you with it.

The local delivery at your home country will be handled by a courier company different from that provided in your tracking confirmation email. Here is a list of the local service providers:

Country

Local delivery partners

Australia

Aramex Australia
PF Logistics

Canada

Canada Post
Uniuni

Hong Kong

Quantium Solutions

Indonesia

Pos Indonesia

Malaysia

Best Express

Singapore

Airpak Express

United Kingdom

Royal Mail
Yodel

United States

USPS



What can I do if my package is lost during delivery?

If your package is lost in transit, please write to us right away at service@lemonstraps.com. We promise to deliver your package to you. However, we shall not be responsible for any lost or stolen items once the packages are declared “delivered” by the courier service.

What if there are Import Tax, VAT and Duties?
Import arrangement varies across countries. We rely on our courier partner for custom clearance, though such services may not be available for all region (see table below). As a general rule, you (the recipient) will be responsible for all import taxes, duties, and customs fees, which may be levied once the package reaches the country of destination. In such cases, your local customs will contact you directly of the arrangement.

 

Country

Tax arrangement (last updated Sep 2022)

Australia

We are not AU GST registered, and the 10% GST is not inclusive in our price. You can spend up to 1000 AUD and not incur any duty on your order.

Canada

You are responsible for all duties and taxes, including but not limited to the 5% GST, import duties, and provincial sales tax.

European Union

All duties and taxes are inclusive in our price, and we handle all customs tax at import.

Hong Kong

Hong Kong is a free port. You do not need to pay any customs duty or tax on imports (excise duties for tobacco, liquors, etc. apply).

Malaysia

You can spend up to 500 MYR and not incur any duty on your order. VAT is 10% and due on any order above 0 MYR.

Singapore

You can spend up to 400 SGD and not incur any duty on your order. GST is 7% and due on any order above 400 SGD. 

United Kingdom

We are UK VAT registered, and the 20% VAT is inclusive in our price for orders under £135. No Customs Duty are levied for orders under £135.

United States

You can spend up to 800 USD and not incur any duty on your order. You are responsible for all duties and taxes, including regional sales tax. 

 

Unclaimed Packages

1. Please fill in the accurate recipient information. In case of fail delivery attempt due to incorrect information, we will not reissue the order.

2. If you refuse to receive the parcel, or that the product is refused at customs due to insufficient/inaccurate information of the recipient, the products will either be destroyed, or returned to us and not be shipped again.If the package is returned, we will send you an email about the situation and refund arrangements. Refunds will be processed after deducting £8 for standard shipping or £29 for express shipping, and 10% of order value as administrative costs.

3. We reserve the right to blocking your account from using our service if we notice malicious intent to violate or exploit our Policies.