Shipping Policy
Do you ship globally?
Yes we do! We offer free international shipping for orders over £50 to most destinations, and express shipping option for those who'd like to receive the package sooner.
*Shipping to Gibraltar, Mainland China and Russia is currently unavailable. We are also unable to deliver to remote districts with no postal service coverage.
How long does delivery take?
Delivery estimates are just that. They are not guaranteed, but should give you a clearer picture of what to expect.
1. Standard Shipping (free for orders over £50)
Most of our orders are delivered to our customers within 5-12 business days following dispatch of orders.
Estimated delivery time for each region (based on records in the last month):
|
Country |
Estimated Delivery Time |
|
Australia |
7-15 |
|
Canada |
7-15 |
|
EU countries |
7-15 |
|
Hong Kong |
4-8 |
|
Japan |
6-10 |
|
Malaysia |
5-9 |
|
Singapore |
5-9 |
|
United Kingdom |
4-8 |
|
United States of America* |
7-12 |
|
Rest of the world |
8-25 |
*Delivery for APO, FPO, DPO addresses or remote locations takes roughly 20-25 business days after dispatch.
The above shipping time is just an estimate and not guaranteed. Please note additional time is needed for deliveries to remote locations. Furthermore, customs may take some processing time to clear the package, and cause unavoidable delay. Please also allow extra delivery time during busy periods or holidays.
2. Express Delivery
Express shipping is handled by DHL or FedEx (depends on location). It generally takes 3 to 8 business days for the parcel to be delivered after dispatch, but extra delivery time is needed for remote locations/ during busy periods or holidays.
*Express delivery is not available for Hong Kong and United Kingdom given its delivery time is longer than standard delivery.
*Express delivery is temporarily unavailable for the following countries: France, Italy, Japan, Korea, and Switzerland.
How much is the shipping cost?
We provide free standard shipping globally for orders over £50. For orders less than £50, the standard shipping is £8.
The express shipping is £29 and will be handled by FedEx or DHL.
When will my product be dispatched?
In-stock products will be processed and dispatched after payment has been confirmed, which will take approximately 2 to 5 working days. Orders containing pre-order or personalized products will be processed and dispatched in 7 to 21 working days.
Please allow extra processing time during busy periods or holidays. Orders placed during the following holidays may be delayed and processed after the holiday periods.
2023 Holidays:
21-27 Jan, 29 Apr - 3 May, 15-24 Jun, 29 Sep - 6 Oct, 24-26 Dec
Where will be my orders be shipped from?
Most orders will be shipped from our third party warehouse in Dongguan, China. Occasionally, we process orders from our UK offices.
How can I check my order status?
The order information or tracking number will be sent to you via email after our courier has processed the package. The tracking information may not be immediately available, as carrier's record is usually updated around 1-2 business days after the order is shipped. You can also send us questions at our Customer Support mailbox (service@lemonstraps.com), and our team will help you with it.
International transit and local delivery at your home country are usually handled by different courier companies. Here are some of our courier partners handling your packages' local delivery:
|
Country |
Local delivery partners |
|
Australia |
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|
Canada |
|
|
Hong Kong |
|
|
Indonesia |
|
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Malaysia |
|
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Singapore |
|
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United Kingdom |
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United States |
What can I do if my package is lost during delivery?
Please write to us right away at service@lemonstraps.com if you notice any abnormality with your shipment. We will work with our courier partner to see if the issue can be rectified quickly, and in some instances we may ask you to contact the local delivery company directly.
In case your package is lost during transit, we will re-issue a new package to you at no additional cost. However, we shall not be held responsible for lost or stolen packages once your package is declared "delivered" by the local courier company. Click here to read more about our Delivery Guarantee.
Do you handle all customs clearance arrangement?
Import arrangement varies across countries. We rely on our courier partner for custom clearance, but there's a limitation as to what we can do. For example, identity verification is required to be submitted by recipients of international package in India or Taiwan. This is a governmental regulations, and you/the recipient are responsible for submitting such information directly to your local customs via the carrier company. To facilitate the KYC verification purpose, please use your full name when placing your order. Failure to do so may lead to delay in your order delivery.
What if there are Import Tax, VAT and Duties?
As a general rule, you (the recipient) will be responsible for all import taxes, duties, and customs fees, which may be levied once the package reaches the country of destination. In such cases, your local customs will contact you directly of the arrangement. The follow is a summary of regional tax arrangement. This list may not be up-to-date, so please check with your local customs office and contact them if you have tax related questions.
|
Country |
Tax arrangement (last updated Sep 2022) |
|
Australia |
We are not AU GST registered, and the 10% GST is not inclusive in our price. You can spend up to 1000 AUD and not incur any duty on your order. |
|
Canada |
You are responsible for all duties and taxes, including but not limited to the 5% GST, import duties, and provincial sales tax. |
|
European Union |
All duties and taxes are inclusive in our price, and we handle all customs tax at import. |
|
Hong Kong |
Hong Kong is a free port. You do not need to pay any customs duty or tax on imports (excise duties for tobacco, liquors, etc. apply). |
|
Malaysia |
You can spend up to 500 MYR and not incur any duty on your order. VAT is 10% and due on any order above 0 MYR. |
|
Singapore |
You can spend up to 400 SGD and not incur any duty on your order. GST is 7% and due on any order above 400 SGD. |
|
United Kingdom |
We are UK VAT registered, and the 20% VAT is inclusive in our price for orders under £135. No Customs Duty are levied for orders under £135. |
|
United States |
You can spend up to 800 USD and not incur any duty on your order. You are responsible for all duties and taxes, including regional sales tax. |
Unclaimed Packages
1. Please fill in the accurate recipient information. In case of fail delivery attempt due to incorrect information, we will not reissue the order.
2. If you refuse to receive the parcel, or that the product is refused at customs due to insufficient/inaccurate information of the recipient, the products will either be destroyed, or returned to us and not be shipped again.If the package is returned, we will send you an email about the situation and refund arrangements. Refunds will only be processed once the package is returned to us, and after deducting all personalization service charges, £8 for standard shipping or £29 for express shipping, and 10% of order value as administrative costs.
3. We reserve the right to blocking your account from using our service if we notice malicious intent to violate or exploit our Policies.