Are your products compatible with all Apple Watches?

Yes!1. Find Your Case SizeCheck the back of your Apple Watch for the case size. 2. Select Compatible StrapsEnsure the watch band matches the case size engraved on your Apple Watch. An incorrect size will result in mismatched connectors. 3. Measure Your Wrist SizeMake sure the strap length fits your wrist comfortably. While our watch straps are adjustable, the shortest and longest lengths vary by style. Use a soft ruler or a non-elastic cloth to measure your wrist circumference.The fit range for each strap is listed on the product page. Find one you love and check the details.

How do I get the right band size?

1. Find Your Case SizeCheck the back of your Apple Watch for the case size. 2. Select Compatible StrapsEnsure the watch band matches the case size engraved on your Apple Watch. An incorrect size will result in mismatched connectors. 3. Measure Your Wrist SizeMake sure the strap length fits your wrist comfortably. While our watch straps are adjustable, the shortest and longest lengths vary by style. Use a soft ruler or a non-elastic cloth to measure your wrist circumference.The fit range for each strap is listed on the product page. Find one you love and check the details.

How do I change my band?

Removing and replacing Apple Watch bands is easy with Apple’s redesigned system. Here are four simple steps:1. Turn Your Apple Watch Face DownHold your Apple Watch facedown and locate the two horizontal buttons on the back. 2. Press the Buttons and Slide Out the BandPress down the top button and slide the top band out. Repeat for the other side. 3. Slide in Your New StrapEnsure both the watch and strap are facing the same direction, then slide in the new strap without pressing the buttons.4. Check for a Secure FitLightly pull and shake the connectors sideway to ensure the Apple Watch Strap is safely connected with your Apple Watch. The strap connectors will scratch your hand and not be properly locked onto the Apple Watch if you've flipped it upside down before installing it. Now that you know how to replace your band, check out our collection of Apple Watch Jewelry Straps to elevate your look!

How can I get your watch faces for free?

Thank you for your interest! Many customers ask about the Apple Watch faces featured in our photos. We often use clean designs instead of sporty dials. You can download our three main watch faces and some free Clockology watch faces we've created for you here.

Are your jewelry straps nickel-free?

Our stainless steel straps are hypoallergenic and commonly used for medical purposes, but they do contain trace amounts of nickel. While safe for most, individuals with nickel sensitivity might experience a reaction. For a completely nickel-free option, we recommend exploring our resin, rubber, or nylon straps for added comfort and peace of mind.For nickel-free options, check out our resin, rubber, or nylon straps.

Are your jewelry straps waterproof?

Yes, the LEMON Signature watchstraps in our store are made of 18k gold plated stainless steel - gold doesn’t oxidize, and stainless steel is resistant to corrosion. This means that the strap is waterproof. You can wear it while playing sports, and wash it under running water.Visit our Signature Collection here.View our Stainless Steel products here.*Watchstraps made of brass or leather are not waterproof.

How are Lemon Straps' Signature Watchstraps gold-coated?

How are Lemon Straps Signature Watchstraps coated?Lemon Straps Signature Watchstraps are 18k gold plated using PVD coating procedure and made of stainless steel. PVD is a process that is 10X stronger than traditional electroplating, enusring the gold plating last for years. Our mission is to make long-lasting and quality jewelry watchstraps for your Apple Watch, that wouldn’t break your bank. But have you ever wondered the differences between the terms "gold plated”, "PVD coating”, "gold vermeil”, and “gold filled”? And why are there stamping marks on some products, and not on the others? Understanding their differences is crucial for choosing your next favourite jewelry piece. This article will guide you through their distinctions, including base metal and thickness of coating, and provide insights into the legal marking requirements in the UK and US. What is hallmarking?A hallmark is a legally required stamp that verifies the metal content, purity, and origin of an item. The hallmark may include the base metal's fineness, the maker's mark, an assay office mark, and the date of assay. In the UK, hallmarking for precious metal, including gold, silver, platinum, and palladium, is issued by the Assay Offices, while in the US, there’s no requirements for stamping jewelry. Instead, sellers must disclose material details like weight, thickness or finess, as regulated by The Federal Trade Commission (FTC). So What is Gold Plated?Gold plated jewelry is a general term that refers to accessories crafted by depositing a thin layer of gold over a base material. The base material ranges from precious metal like silver, platinum or palladium, to daily metal like stainless steel, zinc alloys or copper alloys. A commonly known gold plating technique is electroplating. The thickness of the gold layer is quite thin, and has to be at least 0.05 microns. In the UK, gold plating cannot be hallmarked because the gold layer thickness does not meet the minimum threshold of 2 micron, and is not considered part of the base material. There is no hallmarking requirements in the US. What is PVD Coating?PVD (Physical Vapor Deposition) coating is a durable and long-lasting gold plating method. It involves a complex process where a thin layer of gold is vaporized and deposited onto the base metal. This method creates a bond that's more resistant to wear, tarnish, and fading, making PVD-coated jewelry a reliable choice for everyday wear. In the UK, PVD-coating are legally considered the same as “Gold Plating” due to their similar thickness, and cannot be hallmarked since the gold layer is thinner than 2 micron. What is Gold Vermeil?Gold vermeil, pronounced "ver-may," refers to gold plated silver - the base material must be silver for the piece to be considered Gold Vermeil. In the US, vermeil has to have a gold layer of at least 2.5 microns. In the UK, there’s no such definition gold vermeil. Instead, if a jewelry piece has a gold layer of over 2 microns, the gold itself must be hallmarked. Therefore, a piece that qualifies as Gold Vermeil in the US must be hallmarked under the UK law. What does Gold Filled means?Gold filled jewelry features a much thicker layer of gold compared to gold plated pieces. Typically, it consists of a base metal core covered with gold that is at least 5% of the jewelry's weight. This results in a more substantial layer of gold, offering greater durability and longevity. Since the base metal is usually non-precious metals, it also results in a more competitive pricing than solid gold items. Again, hallmarking in the UK is usually required given the thickness of gold involved. So how is Lemon Straps' watchstraps coated?Lemon Straps' 18K Gold plated Signature Watchstraps are PVD coated, a process that is 10X stronger than traditional electroplating. The thickness of the gold layer is 0.08microns. The watchstraps are made of stainless steel, so they are completely waterproof.All gold items are subject to wear-and-tear, and there is no way to completely avoid color fading or deterioration (unless you're buying solid gold), but with our material and coating process you just don't have to worry. Our watchstrap pieces will be daily-life resistant - you can take a bath, apply lotions, go to the beach, colors will last for years. This blog is published on 14 Nov 2023. For most updated legal requirements, please check governmental publications.

Can I personalize my Apple Watch band?

Yes! You can make your Apple Watch band uniquely yours with our engraving service. Add meaningful icons, text, or numbers using our precise laser ablation technique for a personal touch.Learn more here.

What materials are used for your watch straps?

What materials are used for your watch straps?Our watch straps are crafted from high-quality stainless steel (for durable, sleek metal links), along with metal alloys, silicone (flexible and water-resistant), resin, leather (premium and supple), and vegan leather (eco-friendly alternative). Each product description clearly lists the exact materials—just check there for full details on your favorite strap!For our signature stainless steel products, the benefits also include:- Waterproof 💦- Hypoallergenic 🩺- Durable and sturdy ✅- Smooth surface ✨To learn more, check out:The Complete Guide to Gold Coated ItemsYour Guide to Stainless Steel and Metal Alloys Watch Straps

Can I modify my order after placing it?

Please email us at service@lemonstraps.com with your order number and request as soon as possible. If the order hasn't been processed, we can update it for you. However, once the order has been processed or dispatched, modifications are not possible. You can still return the item under our 30-day money-back guarantee.

Was my order placed successfully?

If you received an order confirmation email, your order was placed successfully. You can also log into your account to check your order history. If you don't see the confirmation, check your Spam/Junk folder. Still can’t find it? Email us at service@lemonstraps.com, and we’ll investigate within 24 hours for you.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and Shop Pay. Buy Now, Pay Later options are available via Clearpay (Afterpay) and Laybuy.

When will my card be charged?

Your card will be charged immediately after your purchase is successfully completed.

Can I receive an invoice for my order?

Yes, once your purchase is successful, your card will be charged, and the invoice along with the order confirmation will be sent to your email address.

What should I do if my payment is declined?

Double-check your payment details and try using Apple Pay. If your card isn’t activated for international transactions, use another card. If the problem persists, please contact your bank for assistance.

What is the shipping cost and time?

We offer FREE Standard Shipping worldwide for all orders over £50. Orders under £50 will incur a £4.99 charge.We aim to dispatch in-stock items on the same business day, but please allow 1-4 business days for order processing. Shipping times mentioned do not include processing timeUSA 5-8 business daysUnited Kingdom3-7 business daysAustralia4-7 business daysCanada4-7 business daysAsia (Singapore, Hong Kong, Japan, Taiwan)3–7 business daysEurope5-7 business daysRest of the world5-25 business daysReturn & Refund PolicyYou have 30 days from the delivery date to return your item for any reason. Items must be in new condition and in their original packaging. All items are covered by a 12-month warranty. For more details see more.

Tracking info will be emailed after dispatch. Updates may take 1-2 business days. For local tracking, use your tracking number with postal services like Royal Mail, USPS, Canada Post, or Australia Post. Track here: Order Status.

How long do I have to return?

You have 30 days from the delivery date to return your item for any reason. Items must be in new condition and in their original packaging. All items are covered by a 12-month warranty.

How do I submit a return?

If your Apple Watch band isn’t quite right, simply submit a return request online to start the process.

Item damaged upon arrival

If your item arrives damaged, snap a photo of the damage and email us at service@lemonstraps.com. We’ll resolve it as quickly as possible!

All product faults are covered by a 12-month warranty. Take a photo of the issue and submit your return request online for assistance.

My item arrived too late or is no longer needed

You can return any unused item in new condition within 30 days of delivery for a refund of the product price. Just submit your return request online.

Will I get a refund on shipping costs?

Shipping costs are refunded only for parcels confirmed as lost in transit by the courier. Unfortunately, no refunds on shipping are provided in any other situation.

How can I use a discount code?

Please enter the code during the checkout process.

Can I still use the promotion I missed?

Please email us with your order number and the discount code you wish to use. We’ll evaluate it and honor the offer if applicable. Note that we cannot apply adjustments more than 5 days after the order date or after the promotion expiration date, whichever comes first.

Can I apply two promo codes to the same order?

Unfortunately, only one promo code can be applied per order.

Can I use gift cards and promo codes together?

Yes, you can use gift cards and promo codes together.

How do I purchase a gift card?

To purchase a gift card, check out the LEMON STRAPS Digital Gift Card section here.

When is the Digital Gift Card sent to the recipient?

Digital gift cards will be sent to the recipient once payment is confirmed, and an order confirmation email will be sent to the purchaser.

Can I apply both Gift Card and discount code to my cart?

Yes, you can use a gift card along with a discount code for your purchase. However, only one promo code can be applied per order.

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71-75 Shelton Street
London WC2H 9JQ
UNITED KINGDOM
Company Number: 13086221
VAT Number: GB404618613

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