Return & Exchange
Can I return my product for a refund?
Absolutely! We’re committed to your satisfaction. Here’s how to return your item:
Refund Details
We’ll issue a full refund for non-personalized products within 3 business days of receiving your return. Shipping fees are non-refundable, and returning part of your order may void applicable discounts. A 50% processing fee applies to refunds for customized items.
Return Process
Submit your return request within 30 days of delivery here. You cover return shipping; we don’t provide pre-paid labels. Return items in their original packaging to avoid damage.
Time Limit for Returns
You have 30 days to return items. For international customers, returns are accepted if proof of sending is provided within 30 days or 14 days after your request, whichever is later.
Defective/Wrong Items
If you receive a defective item, please send us a photo within 14 days here or email us. If verified, we’ll arrange a free replacement, and return shipping will be covered.
Post-30-Day Issues
We offer a 12-month warranty on all products.
Damage to Devices
Our warranty does not cover damages to devices used with our products. Normal wear and tear apply.
Gifts
To return a gift, please provide the purchaser’s name and order details. Refunds will go to the original payment method.
Return Address
Please do not send items to our warehouse without confirmation. You will receive the return address after submitting your request.
If you have any questions, feel free to reach out to us here!