Return & Exchange
Return & Exchange Policy
We want you to love your Lemon Straps purchase! Here’s how our returns and exchanges work:
Can I return my item?
You can return non-personalized items within 30 days of delivery for any reason. Items must be unused, in new condition, and in original packaging. Personalized items are non-returnable, so please double-check your order before purchasing.
All items are covered by a 12-month warranty.
How do I start a return or exchange?
If your Apple Watch strap isn’t quite right, simply submit a return & exchange request online to start the process. We’ll quickly send you our London, UK return address upon approval. For gift returns, provide the purchaser’s name, email, phone, or order details. Refunds go to the original payment method; exchanges can ship to your chosen address.
Got a damaged or faulty item?
We’re here to help! If your item arrives damaged or becomes faulty within our 12-month warranty, email a photo to service@lemonstraps.com. We’ll cover return postage and fix it fast.
Returning for another reason?
No problem! Return unused items within 30 days, but you’ll need to cover return postage. If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
When will I get my refund?
We process refunds within 3 business days of receiving your return. Expect funds in your account within 5-10 business days. Shipping costs are refunded only for parcels confirmed lost in transit. No refund will be issued if the return parcel lacks sender information or if the returned product is missing.
Does the warranty cover Apple device damage?
Our warranty focuses on the quality of our products and does not cover damage to devices used with them. Normal wear and tear apply, so we encourage proper care to ensure your product works perfectly.
Good to know
Is stainless steel safe for sensitive skin?
Stainless steel is considered hypoallergenic and commonly used for medical purposes. However, it contains trace amounts of nickel, which may cause allergic reactions in some individuals. If you have sensitive skin, we recommend avoiding our steel products.
Warranty
Our 12-month warranty covers product faults, not normal wear or device damage.
Care Tip
Proper care keeps your strap in top shape! Clean metal, leather, or resin bands with a damp cloth (no alcohol or chemical cleaners) and air-dry fully before storing in a sealed bag or box in a cool, dry place.
Need help?
We’re happy to assist! If you have any other questions, feel free to reach out here!