Return & Exchange
How long do I have to return?
You have 30 days from the delivery date to return your item for any reason. Items must be in new condition and in their original packaging.
All items are covered by a 12-month warranty.
How do I submit a return?
If your Apple Watch band isn’t quite right, simply submit a return request online to start the process.
Item damaged upon arrival
If your item arrives damaged, snap a photo of the damage and email us at service@lemonstraps.com. We’ll resolve it as quickly as possible!
My item Is faulty
All product faults are covered by a 12-month warranty. Take a photo of the issue and submit your return request online for assistance.
My item arrived too late or is no longer needed
You can return any unused item in new condition within 30 days of delivery for a refund of the product price. Just submit your return request online.
Do I have to pay for return/exchange postage?
We cover the return/exchange postage for damaged, faulty, or incorrectly received items. For any other reason, you’ll need to arrange and pay for your own return/exchange postage. Please send the parcel to our address in London, UK. You will receive the return address after submitting your request.
When will I receive my refund?
Refunds are processed within 3 working days of receiving your returned parcel.
Will I get a refund on shipping costs?
Shipping costs are refunded only for parcels confirmed as lost in transit by the courier. Unfortunately, no refunds on shipping are provided in any other situation.
Is stainless steel safe for sensitive skin?
Stainless steel is considered hypoallergenic and commonly used for medical purposes. However, it contains trace amounts of nickel, which may cause allergic reactions in some individuals. If you have sensitive skin, we recommend avoiding our steel products.
Does the warranty cover Apple device damage?
Our warranty focuses on the quality of our products and does not cover damage to devices used with them. Normal wear and tear apply, so we encourage proper care to ensure your product works perfectly.
Can I return a gift?
Absolutely! To return a gift, simply provide the purchaser’s name, email, phone number, or order details. Exchange items can be sent to an address of your choice, though refunds will only be processed to the original payment method.
If you have any other questions, feel free to reach out to us here!