1. What do you mean by delivery guarantee?
It means we guarantee that you receive your package at the address you've designated when placing the order. Tracking details is available for all orders, so you can monitor where your shipment is.
2. What can I do if my package is lost during delivery?
Please write to us right away at email@example.com if you notice any abnormality with your shipment. We will work with our courier partner to see if the issue can be rectified quickly, and in some instances we may ask you to contact the local delivery company directly.
In case your package is lost during transit, we will re-issue a new package to you at no additional cost.
3. What if my package was stolen?
We shall not be responsible for any lost or stolen items once the packages are declared “delivered” by the courier service.
4. I've just realised that I've inputted the wrong address. What should I do now?
Updating of the shipping address is impossible if the package has been dispatched. In case of fail delivery attempt due to incorrect information, we will not reissue the order. However, in some instances, redelivery may be arranged with a small fee. Please write to us at firstname.lastname@example.org and we can work together to explore alternative options.
Still have questions?
Visit our full Shipping Policy for delivery timeframe and arrangements.